Crown Mouldings & LED Cove Lighting | Decorative Ceilings FAQ
WHAT ARE SHIPPING TIMES AND COSTS?
How long does shipping take?
Most orders are processed within 1–2 business days. Typical delivery times are 7–10 business days within Canada and 9–12 business days to the United States, depending on location and carrier service.
How are shipping costs calculated?
Shipping rates are calculated at checkout based on the order size, weight, and destination. Larger orders may ship by freight carrier.
Do you ship to the United States?
Yes. We ship to most U.S. states. Please note that import duties, taxes, tariffs, and brokerage fees may apply and are the responsibility of the customer.
Can you ship to P.O. Boxes?
No. Orders must be shipped to a valid street address. P.O. Boxes, APO, and FPO addresses are not accepted.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.
Need more information?
For complete details, shipping restrictions, delivery estimates, and additional terms, please see our full Shipping Policy:
WHAT PAYMENT METHODS CAN I USE?
What payment methods do you accept?
We accept major credit cards, including Visa and Mastercard, as well as Interac e-Transfer for Canadian customers.
Do you accept American Express (AMEX)?
At this time, American Express is not accepted.
Is online payment secure?
Yes. All online transactions are processed through secure payment gateways to help protect your personal and payment information.
Can I pay by e-Transfer?
Yes. Interac e-Transfer is available for eligible Canadian orders. Payment instructions will be provided during checkout or upon request.
Do you offer payment terms or financing?
Payment is required in full before orders are processed and shipped unless otherwise agreed upon in writing.
Need more information?
For questions regarding payment options, custom orders, or large project purchases, please contact us and our team will be happy to assist.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
What is your return policy?
Most unused products in their original condition and packaging may be returned within 30 days of delivery.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part.
What if my order arrives damaged?
Please inspect your shipment upon delivery and contact us promptly if any damage is discovered. Photographs of the products and packaging may be required to support a freight claim.
For detailed and complete information:
Please refer to our Refund Policy for full details regarding returns, refunds, damaged shipments, custom orders, and eligibility requirements, or contact us if you have any questions.